Returns Policy

Cancellations, Returns and Refunds Cancellations

You have the right to cancel your order at any time before you receive the products you ordered. If these products have already been dispatched when you contact us, you will be advised to return them upon delivery at your own expense.

Made-To-Order and cut lengths of fabric or oilcloth Products: if you need to amend or cancel your order for Made-to-Order Products you are entitled to do so at any time up to 24 hours after you have placed your order. If you amend or cancel your order more than 24 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order.

We will be happy to refund any product that is returned to us in its original packaging, in the condition in which you received it, together with proof of purchase within 28 working days of notification of the intention to return the item. This excludes items made to order/made to your specifications or cut length fabrics and oilcloths.

This does not affect your statutory rights.

Returns/Refunds

You can return any unused product ordered up to 7 working days commencing from the day after receipt of the products, by contacting us in writing within the 7 working day period and we will refund any payment that you have already made upon receipt of the returned item within 28 days in its original packaging and condition. We request that any such cancelled products are returned to us within 14 working days of the date of cancellation.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them.

All contact with Rooms with a View should be either by post or email to sales@roomswithaview.co.uk stating your order number.

Made to order/made to your specifications or cut length fabrics or oilcloths cannot be returned after you have received them, unless they are defective.

Complaints

Please contact us on 01379 640220 or via email to sales@roomswithaview.co.uk if you have any complaints.

Product variations and Use

Rooms with a View will make every effort to ensure that the products we supply through our website correspond as closely as possible to those shown on the website but cannot guarantee that they will be exactly the same. We cannot accept any responsibility for any variations in fabrics or products. Colours may vary from those depicted depending on the settings of your monitor, software or printer. All measurements are approximate. The technical specification of products may change due to availability of raw materials and we reserve the right to make such changes as and when necessary. Our fabrics are made from natural products and may thus have natural characteristics such as slubs and other irregularities in the yarns which are not weaving faults.

All our products are designed for domestic use only unless explicitly noted. Commercial use of any fabrics and/or linings in the UK will require fire retarded products, outside of the UK please consult your relevent authorities. If you wish to use our products for commercial use please contact one of our members of staff for advise on 01379 640220 or via email to sales@roomswithaview.co.uk